Helmets Off!

Right To Ride – Helmets Off!

21st September 2009

Following on from our successful petrol station campaign we are further raising the issue regarding removing helmets in petrol stations.


Common Practice – the universal practice of walking into a bank: would you walk into a bank and not expect to be asked to take your helmet off?

In fact would you be given the opportunity to be asked? Or would the alarms start sounding with the arrival of a posse of armed police?

Is this discrimination against motorcyclists?

Why should a petrol station be any different?

tescohelmetA petrol station may have cash and products that can be stolen in store, apart from the actual petrol. Operators need to protect their staff (often young staff) and livelihood.

What seems apparent is that at every petrol station, whether it is the people who are managing (franchising) them or who own the station rights (the companies), are just making the rules up as they go along, even amongst the same petrol chain, because there is no universal code of conduct.

There appears to be an ad hoc policy advised to petrol stations by “security advisors” that motorcyclists must remove helmets, either before filling up on the forecourt or before they enter the petrol station shop or even to prepay during normal operating hours before pumps are operated.

Signs are sometimes displayed on petrol pumps, sometimes on the door of the shop, these signs are not generic, they usually only mention motorcyclists/bikers and not all head coverings that can hide a person‘s face.

More often than not, motorcyclists are advised through tannoy systems on the forecourt, for all to hear, that they must remove their helmets before being served, or arm waving gesticulations by cashiers from the till inside the petrol station shop or approached physically on the forecourt.

What Is Needed?

An agreeable universal sign that can be used by petrol stations whether there is an actual issue or perceived threat of drive offs (bilking) and thefts.

What other options can they take to protect their staff and more probably their livelihood from drive offs or robberies, without being seen to discriminate against one section of the community!

What is the actual scale of the problem? Or is it just easy to adopt a policy of helmet removal without consideration of genuine honest law abiding customers who wear a motorcycle helmet.

Are petrol stations across Northern Ireland being robbed by people wearing helmets and on motorcycles and if this is the reason for the “company policy”?

For example, what type of motorcycle was it, road legal, motocross type or Quad, age of rider, was the motorcycle stolen?

Are We The Common Threat?

The issue is the head covering and the potential for that person to automatically be seen as a threat.

The common threat is not the motorcyclist, it is the inability to identify people covering their heads – but that can include woolly (or not) hats, caps, hooded tops, possibly scarves, shawls and even wigs (because these can change your appearance) – and so on – that is the bottom line.

There are side issues about removing helmets – people who wear glasses, especially during colder weather or and when it’s raining or changes of temperature and putting helmets back on with all the problems of misting. Also is there a distinction between full faced or open faced helmets and whether the visor is up or down?


Most if not all petrol stations in Northern Ireland operate CCTV cameras, it would appear that most of these systems only view the front of a vehicle and as we know motorcycles only have a number plate on the rear, so these systems are useless regarding motorcycles but that’s not our problem if the petrol station owners/companies have not thought about this.

Recordings would be useless if vehicles have false plates fitted for identification after the fact, so for motorcyclists it would seem these cameras are used to identify the rider, which can’t be done if wearing a helmet, or in fact, any other person hiding their identity by covering their head.

This is where it becomes a minefield for petrol station owners – they go for the easy option.

This leads to cases of highly frustrated motorcyclists who will turn away their custom and advice family, friends and other motorcyclists to take their custom elsewhere.

This discrimination could lead to a boycott, therefore the petrol station ends up losing business that they were trying to protect.

What To Do?

Don’t take it out on the employee at the petrol station, they are usually just following what the company or local policy may be..

Ask to see the boss to find out if they have a written policy.

Write letters to the owners of the forecourts to find out what their policy is regarding the removal of helmets or any other head cover?

Send us your story of helmet removal requests.

Send us a picture or example of notices/signs in petrol stations.


What We are Doing

We are contacting petrol station operators/associations regarding the matter.

We need your input and opinion.

Bikers Tales

Bikers Tale 1#

tescohelmet2smallOn Saturday evening (12 September 2009) I went for a short spin on the bike and stopped at Sainsbury’s petrol station, Sprucefield, Lisburn to fill up.

I then proceeded to pay the checkout assistant when she said to me “Has anyone commented on your helmet?”

I replied” Why yes thank you, lots of people have told me it’s very shiny”

She said ” That’s not what I meant!”

“What do you mean?” I said.

“Did you not see the notice in the window?”

“No” I replied.

She said” We are gently and quietly trying to introduce a policy of no helmets”

I said ” Why do you get many drive offs without paying?”

“None” she said. ” Well then what’s the problem?” I said.

“It’s because of robbers” she said.

I said “Do you get many robbers on motorbikes?”

”None but it’s just in case!” she said.

I said “What is the policy on ski masks?” and left it at that.

Bikers Tale 2#

One of the garages I would usually us to fill up is only 700 yards from my house.

I went recently to fill up and the pump would not work.

A young lad came out and said “its company policy you must remove your helmet or no petrol”.

I was shocked and then drove of to another garage. I would rather travel past this garage than be humiliated like that.

What ever happened to “innocent until proven guilty”.

I am 51 years young and I don’t go round stealing a tenner’s worth of petrol, this is just another insult as bikers we have to suffer.

The garage in on the Gransha Road, Bangor the BP garage run by Henderson Group.

Bikers Tale 3#

The Spar shop and petrol station on the Bushmills Road Coleraine, has today Friday 17th April 2009 put a rather large sign up on the automatic door of the shop, asking motorcyclists to remove helmets and hoodies before entering.

I know this was a problem in other places and we don’t want it spreading across the country, I think this is a pure disgrace and makes me feel that the owners of this petrol station should be told, that just because we walk in with crash helmets on we are not going to rob them.

I know this shop has been robbed a few times but never once heard that the culprits left on motorcycles or even that they wore crash helmets, I hate this as it makes other folk look at all bikers as crooks, I got a few weird looks as I walked in with helmet on head, even though mine is open face and stood with it on as I paid for my fuel.

Bikers Tale 4#

The Moat garage in Donaghadee has adopted the policy of not turning on the pumps for bikers if they don’t remove their helmets.

Bikers Tale 5#

I am always glad of the opportunity to take my helmet off – so I don’t have a problem with these signs.

Please Read This First

Right To Ride comments: We will enact our own version of Godwin’s law (or Godwin’s Rule of Nazi Analogies) – you lost any credibility in the debate – which includes any reference to colour, creed or sexual orientation and specifically to head coverings – usually meaning the burkha, bourkha, burka or burqu’, burqa, as this in our opinion has no place in this debate. It is about motorcyclists and removal of their helmet and the reasons why this is being requested and whether we should or not. It is not about what others are “permitted” to do!

Comments Will No Longer Be Posted

  1. Hello There,

    I work at a petrol station and thought i’d share some insight on this issue from the other side.

    Please first of all it’s nothing personal, I don’t see a biker and think “CRIMINAL”

    No basically we have rules and procedures to follow and one of them is the removal of helmets.

    This is purely because if someone dishonest rides up for example on a stolen bike, fills up and rides off, we’ll have a difficult time identifying the rider, where as if we see their facial features before letting them fill up it can be both a deterrent and a way to identify them to the police if they drive off.

    Helmets in stores are also used for identification purposes, we need to see the persons face before selling age related goods. Yeah it’s easy to say you have to be the legal age to ride the bike but if say for example if a 15year old was using their dads bike for a joy ride and needed to fill up, we have a responsibility to try and prevent that person from illegally purchasing that fuel.

    Also we need to follow the challenge 25 policy for other goods such as Cigs, alcohol and also again a deterrent and identification in case of theft and robberies.

    Now the hoodies and burka argument…..

    Hoodies are my pet hate and ideally they should be off at all times inside the store, but some argue that as long as we can see their faces it’s not an issue, same as we allow the helmets with flip lids. As long as we can see your full face it’s ok.

    I inquired about the burka and we do have the legal right to refuse sales and not allow sale to anyone who wouldn’t be willing to show their face. A grey area but it’s noted that those who follow the religion and wear a burka are less likely to buy age related goods and drive.

    I like to finish off and ask the following……

    If you come across a situation where you’re asked to remove your helmet please do not take it out on the cashier, as they have a job to do, which they can lose or be disciplined if they don’t follow procedure.

    Don’t use the “the other stations let me” argument. It won’t make a difference. Some people follow the rules, some don’t and it makes our job that more difficult when they don’t

    If you don’t like the rule, ride away and/or write to the companies head office and let them know that you’re not happy. They’ll be more in a position to assist you then the counter staff can.

    Thank you for reading and I hope this’ll bring a bit more understanding.

    Right To Ride Comment – Thanks for your comments on the issue from the “other” side of of the counter so to speak.

  2. Helmets Off – Pump To Shop!

    See our latest article on this issue as the BMF (British Motorcyclists Federation) in the UK, is talking at the moment to the Petrol Retailers Association to get a “sensible understanding” looking at the wearing of helmets – the safe placing of helmets, pay at the pump vs entering the shop and the arbitrarily inconsistent local rules and other aspects of this “strange subject” after receiving complaints from their members and riders.

    Click Here

  3. Hi Gareth,

    We don’t think we are missing the point at all. In fact if you had taken the time to read the article we suggested regarding our opinion about helmets – http://motorcycleminds.org/?p=1232 you will perhaps understand our perspective a bit more. We have also suggested that you contact MAG UK’s President or if you don’t want to to do that, you could even contact Lembit Opik – (he used to represent a Wales Constituency once) who is the MAG UK Communications Director. They are the riders’ rights organisation in Great Britain and specifically in your case, in Wales.

    Regards rules and guidelines – well that’s a whole new world. A fantastic place to understand this distinction is in fact the Highway Code.

    With regards Swoop. Nobody had a “go” at him, he gave his opinion and we (Trevor) gave his – simples.

    Once again, the purpose of this discussion is exactly that – to discuss without getting personal. You are fully entitled to your opinion and we are entitled to ours. But this Gareth is what makes life interesting.

    Why not join MAG or the BMF and bring this issue up either locally or regionally in order to express your opinions and get them to complain?

  4. Mmm, I think you may be missing the point. Motorcyclists have to wear helmets by law. You can debate whether you think this is a good law or a bad law, but it’s a law, and it was enacted because, like it or not, there is a good reason to have that law. Being forced to remove your helmet in a petrol station, shop, or anywhere else – typically that is not a law, that is a ‘rule’ the establishments concerned have determined themselves based on their own prejudice. That is discrimination. As you seem happy to remove your helmet then I presume the issue is of no consequence to you, so why have a go at Swoop because it’s an issue for him?

  5. Pile in you say?? Pile in? This is our website! The fact that you have piled in is because we like to have discussions about issues such as helmet removal. This particular discussion has been going on – this website – since 2009.

    We’ll keep it simple, you are entitled to your opinion – as previously mentioned. We are entitled to ours which is simply that we would prefer to have the freedom of choice NOT to wear a helmet. So in that respect we hope you can understand our dilemma. In our opinion the freedom of choice to wear or not to wear a helmet was denied in 1973 by parliament. You are suggesting that freedom of choice to wear a helmet…. is being eroded by people who are not law-makers, but individuals who want to protect their business and view those with helmets as a possible threat.

    Whatever – it seems that we will have to agree to disagree on this. With regards this issue in Northern Ireland – where this website and Right to Ride is based – it’s really not an issue. In fact the vast majority of comments are from riders in Great Britain – not Northern Ireland.

    As previously mentioned – as you live in Wales, we suggest you contact Ian Mutch of the Motorcycle Action Group and let us know how you get on.


    Trevor and Elaine

  6. Hi Elaine & Trevor,

    I appreciate that “you” can’t wait to take your helmet off, but do you think “your” preference is a suitable bias for you to pile-in on a discussion that removes the “choice” from others? Let’s be clear, the problem isn’t having to take off one’s helmet, that’s a minor physical inconvenience, the issue here is the removal of choice by others, or to quote the Wikipedia definition of discrimination; “the unjust or prejudicial treatment of different categories of people”.

    With regards to “it’s their shop so it’s their choice”, I’m afraid this argument breaks down fairly rapidly when we introduce a number of “What-if’s”. What if the shop keeper decides they don’t want to serve fat people, short people, people wearing hoodies, anyone with Ginger hair, anyone from Scotland, anyone with a Welsh accent? Where exactly do we get off letting the shop keeper decide? Well, we don’t, we call the shop keeper deciding who they will serve “discrimination” and it’s supposed to be illegal in this country.

    If there is a good reason not to serve someone, for example if you can’t see their face and there’s a possibility they might be using a stolen credit card then this “might” be a valid reason to ask them to remove their head-gear before serving them. If on the other hand your head-gear poses no threat and does not obscure your identity, having a “rule” that forces the removal of a helmet prior to getting served, this is pure and blanket discrimination against bikers based on a stereotype.

    Now, you think I misinterpreted your comments, let me run through them to see where I’m going wrong.

    “As for wandering around Tescos shopping with a helmet on – albeit an open faced helmet and even looking respectable with a shirt and tie on (under your jacket), you are going to attract attention.”

    And? Your implication here is that this is a problem. Exactly why should it be a problem?

    “Whether this is from any store employee, whatever they look like or you think that their appearance reflects what sort of person they might be.”

    Indeed. The store staff are going to think; “Oh look, a motorcyclist, it’s pissing it down outside, I bet he got a bit wet getting here!” .. What was your point, other than implying the store employee might have a negative opinion – for no apparent reason ??

    “Now put the shoe on the other foot and maybe think what they think you look like or might be “up to” in a store with other members of the public that they would have a duty of care to look after.”

    Ok, so this really annoyed me. You ride a bike, yet you subscribe to the myth that just because someone is wearing gear, people might think they might be “up to something”. Seriously. This is 2015! And duty of care, we’re talking polished poly or fibreglass helmets with lots of round edges, typically not something from the latest Mad Max movie that’s going to impale all passers-by !!

    “So in that respect at Right To Ride there is no sympathy”

    So maybe you should be saying “I Trevor” rather than implying Swoop is in some way out on his own and the rest of the biking community disagrees with him – which simply is not the case!

    “In these case we don’t think that you have thought through the situation you have put shop staff and yourself through!”

    You “don’t think he’s thought it through”. Are you familiar with the word “condescending” ?
    Again, what exactly are the shop staff being put through?
    Maybe if the staff are in some way pre-disposed to think that bikers pose some sort of threat? Do you think this is the case?

    “Which as your comment that I am saying that flip-tops need to be removed at petrol stations are you saying as a biker that flip-tops/helmets should be removed when entering any premises – what is the difference”

    I had thought that your comment regarding lack of sympathy was fairy clear, but do feel free to clarify.

    “allowed to enter any premises with their face covered to the extent they cannot be identified”

    Flip-tops do NOT cover one’s face to the extent one cannot be identified.
    The difference is that if there is a “good” reason, it’s not discrimination.

    If the government want to introduce a law saying that “all” headgear should be removed in or on commercial premises, I would be fine with that. That would apply to everyone. However, having “petrol stations” decide they are going to introduce a “rule” for one specific section of the community with no basis other than prejudice, that is pure discrimination. The same would apply to any other commercial outlet, including Tesco’s, whereas I would generally remove my helmet in a Tesco’s store, as I’m likely to be there for a while, if I’m nipping into a Tesco Express to buy a packet of fags, typically I would not want to and seriously, should not have to.

    With regards to your comment above regarding “Godwin’s Law”, I think maybe you have this upside-down. You’re siding with a majority against a minority, quoting something designed to protect minorities, well, it doesn’t really “fly” as such.

    Oh, and by the way, I don’t live in England. I hate to tell you this but I live in the “United Kingdom”, more specifically Wales – which is most definitely “not” England, although if you’re a Rugby fan and follow coverage on the BBC, you might be forgiven for thinking that the England “is” the UK.

  7. Hello Gareth,

    I’m Elaine – the other part of Right To Ride. I used to ride a Scooter for many years in Italy – sans helmet because it wasn’t the law there until the 90s. I rode a Virago in England, but like a lot of women I ended up riding pillion – mainly because I am a very defensive rider and tend to ride at low speed – this meant that if we ever went anywhere – it was a hassle to try to keep up with Trevor.

    Anyway back to helmets. I just don’t get it, it’s their garage, it’s their shop – so where ever you go, if the owners of a premises wants you to remove your helmet and you don’t want to, because for some reason you feel discriminated against – then go somewhere else. It’s simple. The way I see it, any chance to remove my helmet is always a blessing, because I can’t stand wearing the damn thing.

    I wrote an article about the Helmet Law which might interest you – you might also like to read Trev’s comments within it, about wearing helmets too.

    See here http://motorcycleminds.org/?p=1232

    You live in England, so why not contact MAG UK or even the BMF to air your views. In fact the best person to contact in MAG UK about this issue, in my opinion, is Ian Mutch, President and Editor of their magazine.

    As above, the way I see it, shopkeepers or their employees should have the right to decide who they serve and why. It’s their shop – no?

  8. Hi Gareth thanks for your comments.

    First as you asked, this is Trevor from Right To Ride replying and who posted the comment you replied to.

    Both our profiles are on the website at About Us this includes a bit about the bikes I have ridden and now ride, also below is our photo gallery on our travels and some of what we have done.

    Now the issue is whether I said that “flip-tops” need to be removed at petrol station is your interpretation and it is not what I actually said was, “we are only to glad to remove our helmets at the first opportunity where ever we are.”. This comes from a background of riders rights and the issue of the helmet law and freedom of choice of whether to wear a helmet when riding. Therefore I am only to glad to remove my helmet at every opportunity, which includes when filling up with petrol or walking around a Tesco store and only to glad to remove it when entering a bank.

    That brings me to your interpretation, “why on earth would someone wearing a motorcycle helmet immediately imply wrongdoing ?! Does this mean that Firemen and Policemen also have to remove their headgear when entering the store? What about cyclists, potholers, kids in pom pom hats, women on their way to Ascott or indeed people wearing religious headgear? Or are we just discriminating against motorcyclists?”, tempered with your opinion, “that nobody should be allowed to enter any premises with their face covered to the extent they cannot be identified, whether they be covered by a motorcycle helmet, balaclava or indeed anything else !!!”

    Which as your comment that I am saying that flip-tops need to be removed at petrol stations are you saying as a biker that flip-tops/helmets should be removed when entering any premises – what is the difference at a petrol station where you would receiving goods and entering a premises which carries a lot of cash – just like a bank?

    Again your interpretation is wrong, I did not imply that, “wearing a motorcycle helmet immediately imply wrongdoing?!” I said,”you are going to attract attention.” just like you would in any head covering that covers ones face like a Ned Kelly helmet or even a saucepan, that is just the way of the world!

    You said, “Does this mean that Firemen and Policemen also have to remove their headgear when entering the store?” well no that would be silly as it is part of their uniform and recognised as such………………

    What is this serious discrimination we are having, I have booked many a hotel and campsite and have had no problems what so ever and have always removed my helmet – until last year I wore a flip up helmet from the Roof Boxer to the Shark Evoline, although I do not wear leathers I wear a Wax Cotton Jacket – Kelvar lined trousers – Gortex when it is wet with para boots, maybe the myth is that we are being discriminated against. Maybe you can post up the hotels names involved in this?

    Please while you are informing people of this “biker” you could also point them in the direction of the web page that allows people to mark and map mobile and other forms of distraction – http://www.righttoride.co.uk/mobile-phone-scourge-mark-it-map-it/ that runs a motorcycle road safety website – http://www.rideitright.org – First Aid Courses For Riders – http://www.firstaidforriders.org – and the CRASH Card – bikernisafetycard.org

    We are all entitled to our opinion and that opinion will get posted here but we don’t have to agree with each other and we can air any disagreement openly.


    Trevor’s history of motorcycling is long – starting on a Yamaha DT 175MX in 1977, before getting hooked on the BMW GS styled bikes in the late nineties, moving through from the 1100GS to the R1200GSA Adventure – but now downsized to a F800GS. In between there has been a K1200RS, a Fireblade and a motorcycle and sidecar combination.

    Click Here

  9. Gareth Bult says:

    Once upon a time I used to wear a full-face and naturally removed my helmet when entering a Petrol station, for fear of worrying staff – when your face is hidden, others have a natural tendency to wonder / worry why.

    On moving to what Swoop refers to as a flip-top, I stopped removing my helmet as my previous reason for so doing had become obsolete – people could see my face even with my helmet on. Since then I’ve reverted to simply flipping up the front of my helmet when filling up. Thus ensuring cameras get a good look and other people are not intimidated / worried. “look! nothing worrying inside! just a fat hairy biker!”.

    That said, I’ve had similar experiences to Swoop, I’ve been stood at a pump waiting (and waiting) for it to activate, only to hear a garbled message over the tannoy that I have eventually worked out said “take your helmet off”, and that it was directed at me. (even tho’ I had the front flipped up) Unfortunately my tank was empty, so I complied – but that didn’t stop me from asking for the manager inside the station and explaining to him the error of his ways. He looked a little shell-shocked at my reaction, but until you’ve been embarrassed like that yourself, maybe it’s difficult to appreciate the feeling.

    Not been back since, nor will I. As it’s also a local shop that I’d been frequenting for over 10 years, their policy will have cost them (literally) thousands of pounds since then in lost grocery trade.

    I’d quite like to see a roster of offending petrol stations that bikers can boycott, maybe they’ll eventually get the idea that discrimination is a bad thing and that “Sons of Anarchy” is actually a fictional Television Program and not a historical document that defines all motorcycle riders.

    With regards to “Right to Ride”‘s comments in relation to Swoop’s posting, I find this attitude outrageous – there are many things one can do and wear that might draw attention to one’s self in Tesco’s, why on earth would someone wearing a motorcycle helmet immediately imply wrongdoing ?! Does this mean that Firemen and Policemen also have to remove their headgear when entering the store? What about cyclists, potholers, kids in pom pom hats, women on their way to Ascott or indeed people wearing religious headgear? Or are we just discriminating against motorcyclists?

    That said, please temper this with my opinion that nobody should be allowed to enter any premises with their face covered to the extent they cannot be identified, whether they be covered by a motorcycle helmet, balaclava or indeed anything else !!!

    Maybe “Right to Ride” could post using their name an indicate what it is that they ride, so I can tell people about “the biker” who thinks flip-tops need to be removed at petrol stations.

    We already have serious problems with discrimination against bikers (try booking a random hotel while touring with your leathers on!) , this is just fueling the myth that bikers are a group that it’s Ok to discriminate against.

  10. What about a bikers code and remove Helmets before walking into any building.

    I usually take gloves off as i need to get the payment out. Chin strap undone and visor up but helmet still worn when filling up as its not practical to hold.

    Never had a bad experience anywhere and fail to see what the fuss is about.

  11. I have a flip top lid which leaves my whole face exposed when I open it up.

    story #1. The time time I ever got told to remove my helmet was at a BP station near Cirencester. I pulled up to the pump, flipped the lid up and went to fill up but nothing happened. The tannoy system at the garage was making some strange noises but obviously wasn’t working. Eventually I went inside to a scowling fella behind the till.

    Me: Morning.
    Him: Take your helmet off at the pump.
    Me: Er…(a little surprised at the abrupt tone)….why?
    Him: It’s company policy.
    Me: Same question, why?
    Him: For safety.
    Me: But this is a piece of safety equipment. That’s a garage forecourt that could very well be covered in split diesel and might be slippy.
    Him: You’ve got to take your helmet off.
    Me: I’ve got a better idea, I’ll go somewhere else, where’s the next garage?
    Him: Oh….20 miles up the road. (said in a really arsey tone)
    Me: You’re a liar, there’s one half a mile further up the A417 and you know it. Karma is gonna make your penis wither and fall off now. Good day.

    story #2. Wandered into Tesco’s in Egham…..actually twice now I’ve been accosted in Tesco’s in Egham. The first time a really short Indian (maybe?) security guard came up and asked me to remove my (open faced flipped up) lid. He was really, really polite. I asked him why and he paused for a bit….so I thought I’d help him out and said “Usually it’s so CCTV can get a clear picture of someone’s face for identification purposes.” and waved a hand around my clearly visible face. “Do we need to continue?” He just said “No, that’s fine” and wandered off. Top bloke. Sensible chap.

    The second time was a guard who looked like he’d just come from a BNP meeting. Skin head, very stocky.

    Him: Take your helmet off.
    Me: Sure, if you can tell me why.
    Him: Cos I told you to.

    Now that, boys and girls, is not an acceptable way to speak to a customer in my view. I’m not generally an arsey git, these 2 stories may well give the impression I am but I only react when spoken to disrespectfully:

    Me (resisting the urge to ask who died and made him Queen of Sheba): That’s not a reason, why do you want me to take my helmet off?
    Him: We’ve had trouble.
    Me: What sort of trouble?
    Him: With bikers.
    Me: You’ve had trouble from middle aged, respectable looking motorcyclists in open face helmets? (shirt and tie on under the jacket, came from the office)

    He blinked at me so I carried on: If you can give me a reasonable explanation of why I’m being requested to remove my helmet I absolutely will. Otherwise, I’d like to continue my shopping please.

    This continued for a while while I was wandering around with a shopping basket, by the time I got to the til he’d finally given up as it had become clear that I wasn’t intimidated by him in the slightest so he ran off to get the manager after telling the cashier not to serve me….manager came out to the till, took one look at me and just told the cashier to ‘please serve this gentleman’.

    Never saw that guard again….

    And in response to the fella below who got told to remove his helmet as he might head butt someone……yeah, that’s such a stupid reason. If I was going to be head butted I’d want the person doing it to be wearing a nice thick layer of shock absorbing material to cushion the blow. A removed helmet is of much better use as a club anyway.

    These idiots just don’t think things through though.

    Right To Ride Comment: Well looks more like customer to business (customer care) and vice versa issues/attitude attitude than anything else here.

    As for wandering around Tescos shopping with a helmet on – albeit an open faced helmet and even looking respectable with a shirt and tie on (under your jacket), you are going to attract attention.

    Whether this is from any store employee, whatever they look like or you think that their appearance reflects what sort of person they might be.

    Now put the shoe on the other foot and maybe think what they think you look like or might be “up to” in a store with other members of the public that they would have a duty of care to look after.

    So in that respect at Right To Ride there is no sympathy and we are only to glad to remove our helmets at the first opportunity where ever we are.

    In these case we don’t think that you have thought through the situation you have put shop staff and yourself through!

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